[Kendra.Pendolino@gmail.com](mailto: kendra.pendolino@gmail.com)

Kendra Pendolino (She/Her)

Skills

SOFTWARE - MS Office Suite, LaTeX, Adobe Acrobat Pro, Adobe Captivate, MadCap Flare, MadCap Capture, Jira, Confluence, Linux/UNIX systems, IntelliJ IDEA

TECHNICAL - Familiar with REST APIs, XML, HTML, XHTML, CSS, Markdown, Java, Javascript, Python, Regular Expressions, PHP, SVN, Git/GitLab, GitPages, CI/CD, SQL/MySQL, Maven; able to rapidly acquire new skills

Recent Experience

Change Healthcare — Sr. Technical Writer & Instructional Designer

2015 - Present    Remote

General Responsibilities

  • Collaborate with stakeholders and subject matter experts to produce and maintain high-quality end-user, technical, and API documentation
  • Adhere to standards for minimalist, task-focused, topic-based writing
  • Create and deliver end-user and developer training including eLearning modules, slide decks, code samples, SQL scripts, tipsheets, and role-playing scenarios
  • Balance projects with competing priorities and shifting timelines
  • Revise internal technical documents prepared by analytics and other teams
  • Own documentation projects from analysis and design to delivery
  • Create and continuously improve team standards documented in Confluence
  • Document developer procedures including Java, Maven, and Liquibase code samples
  • Research DITA and structured authoring to improve our standards and practices
  • Maintain and improve Flare templates, stylesheets, main pages, HTML5 skins, and page layouts

Special Projects

  • Leverage GitLab CI/CD, BASH scripting, and GitPages to automatically catalog and deploy HTML5 eLearning packages for internal review
  • Develop automation scripts in Python to automate formatting, cleanup, and standardization of MadCap Flare source files via regular expressions
  • Create shared actions and multi-state objects in Adobe Captivate to speed up conversion from Flash-based to HTML5 e-learning packages
  • Develop proof of concept of gamified e-learning design for developer-facing training that simulates coding in an IDE; learner points depend on whether they can complete the task without hints
  • Develop proof of concept of branching scenario allowing the learner to complete a set of tasks organically and make decisions based on what they’ve learned
  • Design and implement new process using Jira Issue Collectors, Jira project automation, and Confluence wiki to streamline how our team handles education support requests from internal customers

ChoEducators — Instructor, Writer, and Web Maintenance

2011 - 2014        Holmdel, NJ

  • Deliver individual and group instruction for varied subjects including SAT, ACT, and GRE test preparation, physics, chemistry, biology, and AP Calculus
  • Create study guides and materials for SAT, ACT, and GRE preparation
  • Maintain and update internal PHP applications and MySQL database
  • Develop step-by-step solution guides for advanced math topics and problems

Education

Rutgers University — B.S. - Biological Oceanography

Coursework includes computer programming for engineers and technical writing

Portfolio

Professional Development

  • Programming Foundations - Algorithms
  • UX Foundations: Content Strategy
  • UX Desgin: 1 Overview
  • Technical Writing: Quick Start Guides
  • Instructional Design: Creating Video Training
  • Project Management Foundations: Stakeholders
  • Java: Build Automation with Maven
  • Learning Eclipse
  • Computer Science Principles Lab: Java
  • Learning Data Analytics
  • Learning Java
  • Linear Regression in Python

Volunteering

  • SANS Holiday Hack Challenge 2015-2021 - Contributor; beta tester
  • SANS Pen Test HackFest Field Trip 2015-2019 - Contributor; beta tester